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Inntel - Case Study
Inntel are a busy Hotel and Conference booking agency in Colchester, Essex offering their services to corporate clients. eCommerce is becoming more and more important to Inntel to allow them to offer cost improvements and increased choice to their diverse range of clients.

Working Together
Normalised offer Inntel a flexible consultancy and support service that offers a “virtual” IT department when they need it. Inntel can call on Normalised to provide support for their internal Database, eCommerce and eMail systems while knowing that they are only paying for the service when they need it.

Inntel also maintain a “wish list” of alterations requested to their system both from clients and staff, when enough items are on the list, Normalised can carry out the enhancements in one batch, allowing greater cost savings.

Sue Burgess, Operations Manager at Inntel comments ….

'Having worked with Normalised for several years we find their up-to-the minute knowledge of new products & services invaluable - I am sure we wouldn't get this knowledge by only using our in house I.T. Department'

Inntel’s IT system is based around Microsoft server technologies.

SQL 2000 is used to manage their database which has recently been migrated from SQL 6.5. A key advantage of SQL 2000 is the ability to analyse operational data using OLAP(Online Analytical Processing) allowing Inntel to identify trends that can be used to increase efficiency to clients, while offering key information when negotiating with suppliers.

A bespoke Microsoft Visual Basic application offers Inntel a flexible and fast interface for their fifty internal staff, while an ASP and COM based web site offers a flexible “Extranet” to their clients.

Microsoft Exchange is used for communication and group working allowing both remote and office based users to share calendars and company information where ever they are.

Inntel Website
Microsoft SQL Website
3 Lewes Close, Ipswich, Suffolk IP3 8RX
Tel : 07788 427 821
eMail :